Items that can be returned: Stock products, non-customized products, products with significant manufacturing defects, products made incorrectly
Items that cannot be returned: Customized products, custom text products, products with custom colors, final sale products, products that have been used or installed
Return window for products eligible for return: 14 days
Return method: By mail or in store
Return cost for defective products eligible for return: no cost
Return cost for eligible items for reason of buyer remorse: Buyer’s responsibility, cost depends on location and shipping method
Custom made or customized products are final sale and cannot be returned. If you receive something that is incorrect or damaged, please email support@broncmods.com and we’ll do our best to rectify the issue!
Refunds, Returns and Exchanges
Please inspect your order upon receiving and contact us immediately if the product is defective, damaged or if you receive the wrong item. Bronc Mods has the right to decline a return, refund or replacement of a damaged product if it has already been installed onto a vehicle.
If you were authorized to return your product, we will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
LED Warranty
Our LEDs have a lifespan of 10,000 hours and a warranty of 60 days. Ensure LEDs are wired to a 12V source and wiring is installed in a waterproof location.
Free Shipping to US and Canada
Free shipping over $40.00 applies to all eligible orders within the United States and Canada. Orders are shipped via USPS First Class with tracking, but larger orders may go USPS Priority or UPS.
Shipping to the East coast averages around 3-5 days, while shipping to the West coast averages around 5-7 days. It is not uncommon for delays to occur and take up to 2 weeks. These delays are out of our control and happen with all of the carriers. If you do not receive your order within 2 weeks of your expected delivery date please let us know.
International Shipping
At this time we do not ship outside of US and Canada. If you successfully place an order through our website, we cannot guarantee delivery once the package leaves our facility.
Missing or Lost Shipments
On rare occurrences, shipments can go missing. Historically, about 1% of shipments will see a delay of approximately one week where it shows no progress, due to a carrier delay of it getting onto a delivery truck.
Sometimes packages may get stolen, and unfortunately there is nothing we can do. If the carrier marks the package as delivered, that is all we can guarantee. If this is a concern, please let us know when placing your order, so we can require signature upon delivery.
Other times, packages are marked as delivered, but show up a day or two later. In these instances, the carrier scans the package as delivered while sitting in the truck and forgets to bring it to the door, but realizes later.
In summary, once we ship a package, the only information we have is the same tracking information that we send to you, and often you can contact your local post office or dispatch and get more details than we can. However, if something fishy happens, or you received damaged items, please let us know and we will do our best to make it right.